Shipping policy

Shipping Policy

Thank you for shopping with Eternea! We are committed to delivering your orders as quickly and efficiently as possible.

Order Processing & Shipping Timeline

  • Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Shipping Time: Once processed, your order will be shipped and typically arrives within 5 to 7 business days.

Please note: You will receive another notification when your order has shipped.

Domestic Shipping Rates

We offer shipping across India. Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email or SMS notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If your address falls under this category, we will reach out to you for an alternative delivery point.

Damages & Issues

If you receive your order damaged, please contact us immediately at 9967715384 with your order number and a photo of the item’s condition. We address these on a case by case basis but will try our best to work towards a satisfactory solution.

Contact Us

If you have any further questions, please don't hesitate to reach out:

  • Phone: 9967715384

  • Registered Address: Vasai East, Mumbai, India